Field Services Supervisor

Supervisor

EMD Electronics is seeking a Supervisor for its North America Field Service team. The Supervisor will oversee Field Service Leads and Engineers working on systems at customer locations that maintain supply of chemicals and gases to a semiconductor manufacturing environment that makes the chips used in electronic devices such as Smart Phones, LED's, and Flat Screen TV's. This is a challenging, hands-on, rewarding job opportunity for people who want to join a growing business.

The Supervisor will receive direction from the North American Field Service Manager and be responsible for cascading division goals, objectives, and directives to their area in gas, chemical or slurry systems. They will be accountable for the development, training, and certification of people, as well as execution of activities in the field. The Supervisor will also be responsible for the development of new business systems, implementation of services standards, provide customer solutions and work with commercial support staff.

• Act as key customer interface for departmental equipment service issues
• Cascades and supports organizational goals and objectives for the regional team
• Responsible for regions being staffed appropriately to perform the scope of service
• Handles time approvals for direct reports, including corrections and excused absences in the time management system
• Execution of the Basic Safety Process (BSP) program in their department
• Develops and maintains qualifications manuals and assign mentorship to help achieve technical growth in their department
• Communicates change in the department and accountable for change management across all regions
• Monitor safety processes/requirements for the site (perform spot checks and audits of their services group)
• Escalate/communicate issues to customers / commercial teams as required
• Facilitates incident investigations and drives corrective measures to closure with urgency
• Monitors department and field personnel based on key performance indicators

The Supervisor will be expected to work an in-office work schedule, typically Monday through Friday 7-4 with some off-hour support.

• Be capable of traveling 50% of the time.
• Be capable of walking long distances during customer visits and facility tours (2-3 miles)

Military Veterans: EMD Electronics is a military-friendly employer that values the skills obtained through military teamwork. Our culture and company value the leadership and focus on safety that is obtained from your service. Veterans from any branch or MOS with hands-on mechanical skill sets are encouraged to apply.

Minimum Qualifications:

• High School Diploma or GED
• 5+ years experience in the simiconductor/gas/chemical manufacturing industry
• 2+ years of leadership experience
• Valid US Passport
• Valid driver's license with no infractions over the past 36 months

Preferred Qualifications:

• Bachelor's Degree in a technical discipline
• Proficient with MS Office Suite
• Continuous improvement experience
• Excellent communication skills
• Experience with gas and/or chemical delivery systems in ultra-high purity operation
• Strong technical aptitude

Pay Range for this position - $95,700 to $150,000/year

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.