Field Service Manager (8년 이상 반도체 관련 경력, 학사 이상, 용인 근무)

Field Service Manager

Oversee startup activities from move-in until system applications qualification, ensuring successful completion of qualifications.

Troubleshoot and provide corrective maintenance to the Unity toolset.

Maintain high levels of communication with customers, Unity teams, and headquarters to follow up on customer feedback and system issues.

Initiate and participate in projects related to customer Continuous Improvement Programs (CIP) or internal initiatives.

Develop and propose action plans for corrective actions and improvements.

Adhere to checklists and procedures; perform system retrofits when necessary.

Report non-conformances from customer sites.

Ensure customer satisfaction by developing strong relationships and proactive communication.

Conduct daily activities in high-intensity production areas while following all safety rules and internal processes.

Provide training to customers as part of the role.

Bachelor's degree in Engineering (Mechanical, Electronic, or Microelectronics preferred).

A minimum of 8 years of experience in a Field Service Manager role or similar.

Fluent in English (written and spoken).

Strong technical foundation in semiconductor or related fields.

Proven experience in customer-facing roles, handling technical support and communication with international teams.

Self-starter with a positive attitude and a team-oriented mindset.

Ability to support and manage Field Service Engineers (FSEs) and systems at customer sites in a professional manner.

Focused on all aspects of service business, including planning and overseeing new initiatives, researching and developing new opportunities, and increasing customer value.

Experience attending customer meetings and collaborating closely with account, sales teams, service teams, and HQ service managers.