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Field Service Expert (제약/바이오 산업군, 5년 이상 경력, 대전/충청/전라도 지역 담당)
Own our in-country field service operations for pharma/biotech equipment support in Korea
Seoul
Mid-Level
13 hours agoBe an early applicant
Sigma
Cloud-native analytics platform that lets teams query, model, and visualize data directly from cloud data warehouses using a spreadsheet-like interface.
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Technical Equipment Specialist
Your Role:
- Install, operate, repair, validate, and modify complex technical equipment with minimal supervision.
- Handle spare parts, ordering, visit scheduling, and control the entire service process using CRM (SVMAX).
- Develop and maintain strong interpersonal relationships regarding technology service with distributor channels, support, and customer representatives to ensure customer satisfaction.
- Establish and maintain highly responsive relationships and effective communication with customers, the sales department, and other departments to ensure customer satisfaction.
- Drive business results by creating service contracts and conducting frequent preventative maintenance visits to boost consumable sales.
- Maintain a commercial mindset and work closely with the sales organization and distributors.
- Perform total system-level troubleshooting on complex, multi-symptom problems.
Who You Are:
- Bachelor's degree in a relevant field (Life Science, Engineering, etc.).
- 5~10 years of working experience in the relevant field (lab instruments or medical devices preferred).
- Experience in other instruments, electronics, equipment, or related fields will also be considered.
- Demonstrate a strong sense of responsibility and accountability in work.
- Business proficiency in English.
- Valid driving license.
About Sigma
Cloud-native analytics platform that lets teams query, model, and visualize data directly from cloud data warehouses using a spreadsheet-like interface.