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Customer Solutions Engineer - Remote Eligible
Drive critical solution changes based on customer feedback to enhance product offerings.
Remote
Mid-Level
$77,000 - 104,000 USD / year
1 week ago
✨ About The Role
- The Customer Solutions Engineer will act as a bridge between customer-facing teams and engineering and product teams.
- This role involves owning complex customer issues and partnering closely with Technical Account Management and Support Engineering teams.
- The engineer will support the customer lifecycle by being the technical point of contact throughout the customer's relationship with Sift.
- Responsibilities include understanding customer business and technical needs, ensuring machine learning model health, and optimizing data integration.
- The role also involves automating and optimizing internal and external processes, including writing custom queries and scripts to demonstrate ROI.
⚡ Requirements
- A minimum of 3 years of experience in a technical customer-facing role is essential for success in this position.
- The ideal candidate will have a proven ability to collaborate closely with data science, engineering, and product teams.
- Exceptional communication skills are necessary, particularly the ability to convey complex technical and business concepts to both technical and non-technical audiences.
- A creative, coachable, and collaborative mindset is important, along with a strong work ethic and commitment to excellence.
- Candidates should possess a growth mindset and a passion for learning new skills to tackle technical challenges.
- A resourceful and proactive approach is required, with a willingness to investigate anomalies and challenge the status quo.
- Experience in writing scripts for building internal tools and familiarity with APIs and web technologies is highly valued.
Customer Solutions Engineer - Remote Eligible
Remote
$77,000 - 104,000 USD / year
Engineering
About Sift
The Leader in Digital Trust & Safety