IT Support Technician III

IT Support Technician III

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician III, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Responsibilities:

• Responsible for inventory management to include the purchase, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware
• Provide basic network support ensuring desktop and other networked peripherals full connectivity
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups"
• Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments
• Assist with the creation and maintenance of local site IT systems documentation

Qualifications You Must Have:

• Associate's Degree in a related field of study with 4 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Strong written and verbal communication skills with end users
• Drive to maintain current knowledge of industry trends and potential impact on the Business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to manage small IT projects
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Qualifications We Prefer:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• Experience in a corporate IT environment
• A+ Certification
• Network+ Certification
• Technical documentation skills

This posting will be open for application for a minimum of 5 days and may be extended based on business needs. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE: This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.