Technical Education (biomed) Account Manager Team Lead - Remote Eligible

Technical Education Team Lead

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Manage and lead a team of direct reports while managing customer accounts related to biomedical engineer training, including registration, scheduling, and logistics. Drive operational performance and service excellence through effective coordination and stakeholder alignment.

Serve as the first-level contact for customer escalations, ensuring timely and appropriate resolution in alignment with organizational standards. Implement internal policies and ensure compliance with public and regional regulations. Lead and coordinate a team of professionals to meet defined goals and performance targets. Execute people management processes including hiring, onboarding, and ongoing technical development, with regular performance check-ins. Oversee administrative functions such as expense reporting, time tracking, training systems, and leave management.

Serve as the primary contact for customer biomedical engineer training needs, ensuring timely and effective delivery of solutions aligned with customer objectives. Provide customer insights to internal teams (Operations, Product Development) to support continuous improvement of the customer experience. Maintain trusted relationships with key accounts and stakeholders to support operational execution and customer satisfaction.

Coordinate and communicate progress on initiatives with internal and external stakeholders, including forecasting and tracking key account metrics. Manage course scheduling, registration, training logistics, and billing, ensuring all documentation and prerequisites are completed accurately and on time. Support onboarding and integration of new customers and development of existing relationships in collaboration with the service team. Advocate for customer needs by understanding program options and facilitating fulfillment through internal collaboration.

Ensure operational initiatives are executed with stakeholder approval and in alignment with established processes. Resolve customer issues and contribute to process improvements by collaborating across functions to identify and implement solutions that prevent recurrence.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers.

Act as a customer advocate for your assigned accounts. Build long-lasting, mutually beneficial relationships with your contacts, key business executives, and stakeholders, striving to ensure our products best fit the individual needs of the customer. Collect information, assisting in the processing and analysis of customer data and complaints, and identifying industry trends. Answer customer queries and identify new business opportunities among existing customers. Detailed knowledge of the entire EWS Technical Education portfolio and processes. Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy. Excellent communication skills – verbal, written, ability to present. Demonstrated ability to energize, develop, and build rapport at all levels within an organization. Ability to manage multiple customer accounts, relationships, and priorities. Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

Required skills to have for the success of this role include a BS/BA in a related discipline or advanced degree as applicable to the role, successfully serve as a point of authority and/or source of knowledge for area of expertise, demonstrate comprehensive knowledge of organization's business practices and issues faced and contribute to problem resolution of those issues, strong leadership skills in motivating teams for high performance, excellent communication skills – verbal, written, ability to present, and ability to manage multiple programs and priorities. Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

Required Travel: 25%

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.