Sales Support Professional - Remote Eligible

Customer Account Order Professional

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your Role

Order Management:

• Oversee the entire order-to-delivery process for assigned customer accounts.
• Ensure accurate and timely entry of customer orders into the system.
• Monitor and track orders to ensure timely delivery and fulfillment.

Customer Relationship Management:

• Act as the main point of contact for customer inquiries related to orders.
• Develop and maintain strong relationships with key customer accounts.
• Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.
• Learn the customer's internal processes and needs of their business and adapt our processes with theirs.

Coordination and Collaboration:

• Work closely with sales, logistics, and production teams to coordinate order fulfillment.
• Communicate order status, delays, and any issues to customers proactively.
• Collaborate with the finance department to resolve any billing or payment issues.
• Conduct meetings and presentations to educate healthcare professionals about our processes and systems.

Data Management and Reporting:

• Maintain accurate records of customer orders, accounts, interactions, and transactions.
• Generate regular reports on order status, delivery performance, and customer satisfaction.
• Analyze order data to identify trends, issues, and opportunities for improvement.

Process Improvement:

• Identify areas for improvement in the order management process.
• Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
• Participate in cross-functional projects aimed at improving the overall order-to-cash process.

Your Expertise:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
• Minimum of 2-5 years of experience in order management, customer service, or account management.
• Strong understanding of order processing and supply chain management principles.
• Proven track record of success in account/customer management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing issues.
• Excellent negotiation and persuasion skills.

Preferred Qualifications:

• Experience in the healthcare or medical device industry.
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Experience in identifying problems and trends and successfully implementing solutions, including process improvements and system enhancements.

Who We Are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is: Min $55,320 - Max $82,980. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers