Quality Support Operator - Remote Eligible

Healthcare Documentation Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The primary responsibility of this role is to ensure that documentation is processed in a timely, and more importantly, accurate manner.

Responsibilities

• Process day-to-day documentation in a timely and accurate manner.
• Ability to support multiple projects, provide status reports, and coordinate between cross-functional teams.
• Handle internal document requests for off-site storage (Iron Mountain).
• Review and load customer facing labeling including instructions-for-use (IFUs) and assigned value cards into Documentum and ensure internal document library is updated accurately.
• Ensure all internal training is completed on time.
• Support SAP PLM/ERP coordinators when required.
• Support document retrieval requests during internal or external audits.
• Provide project support with Documentum to ETQ (Electronic Quality Management system) transition.
• Drive continuous improvement within current procedures and practices.

Required Knowledge/Skills, Education, and Experience

• 8+ years documentation control experience in a regulated industry (GMP/ISO).
• Experience with EDMS systems, preferably Documentum or ETQ.
• Experience with SAP (PLM/ERP modules).
• High proficiency in Microsoft Office suite.
• Requires excellent interpersonal and communication skills.
• Requires high level of focus and attention to detail.
• Ability to handle multiple tasks and meet deadlines.
• Associate's degree preferred, but minimum high school diploma or equivalent, with experience will be considered.

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.