IT Infrastructure Support Analyst

IT Operations Analyst – Infrastructure

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The IT Operations Analyst – Infrastructure performs a broad range of IT operations (including software installation and integration, update and release management, application customizing, change request evaluation and implementation, etc) to ensure that given IT Operations of infrastructure landscapes are kept available to the business.

Siemens Healthineers is seeking a self-starter to join its Canadian IT team. This hybrid, full-time position (3 days in-office, 2 days remote) reports directly to the Country IT Manager.

In this role, you will serve as a key resource driving IT operations and infrastructure maintenance in alignment with approved procedures, standards, and best practices. You will be joining a global healthcare technology leader with more than 70,000 employees worldwide, and you will have opportunities for professional growth—including developing skills in IT automation.

Key Responsibilities

• Perform IT operations and maintenance activities in line with established procedures, guidelines, and standards.
• Contribute to planning, designing, and implementing infrastructure and application landscapes.
• Support customization and continuous improvement of IT operations and maintenance processes.
• Advise management on IT operations, infrastructure performance, and maintenance matters.
• Implement programs and procedures to ensure information security and operational safety.
• Execute operational tests and document new or updated processes.
• Coordinate with vendors, service providers, and central IT teams to resolve issues.
• Manage and support core IT infrastructure on-site and regionally.
• Perform complex installations, integrations, and maintenance in areas such as networking, workplace technology, telecommunications, and infrastructure applications.
• Define and maintain service levels to meet business requirements.
• Identify and resolve IT issues proactively to minimize user impact.
• Provide 2nd-level help desk support, including individual coaching and user training.
• Support financial control of IT infrastructure spend through sound monitoring and reporting.
• Stay current on industry trends and advancements in IT operations and infrastructure.

Qualifications & Skills

• Proven hands-on experience in Microsoft environments.
• Practical experience with frontline support for iOS and Android mobile devices.
• Strong analytical and critical thinking skills, with the ability to separate facts from marketing claims.
• Excellent communication skills, with the ability to explain technical concepts clearly and simply.
• Empathy and patience in supporting business users from diverse backgrounds.
• A builder mindset: curiosity, adaptability, and independent problem-solving.
• A willingness to expand skill set into new areas such as networking, automation through Microsoft Power Platforms.

To find out more about Siemens Healthineers' businesses, please visit our company page.

The annual base pay for this position is: Min $64,000 - Max $114,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005.

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