HR Business Partner, Customer Services, Cary, NC

Vice President, HR Business Partner

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Act as a trusted partner and key member of the local business management team, consulting and guiding decision-making on HR topics to support the achievement of local business objectives. The Vice President, HRBP will act as a trusted advisor, proactively engaging with leadership to influence, create and execute the people strategy that will positively impact the organization. This position will report to the Head of HR for North America and will be responsible for leading a team of indirect reports to support the business.

This critical role will support the North America Customer Services (NAM CS) and Global Americas Customer Service organization, which is comprised of a represented and non-represented workforce of approximately 2,300. This role is located in Cary, NC (USA) and a hybrid role required to be on-site a few days a week.

The ideal candidate will have a proven track record of:

• Creating and executing an HR people strategy in-line with the overall business strategy that positively impacts performance, culture, employee engagement and growth.
• Demonstrated success in building effective relationships with labor unions, contract administration and negotiations
• Ability to influence leaders and provide strong partnership on key business decisions
• Successfully demonstrate partnership across all HR centers of excellence in designing and delivering innovative HR solutions in core areas such as Total Rewards, Performance Management, Talent Management and Development, Strategic Workforce Planning and Talent Acquisition.
• Being an advocate for talent and successfully developing both HR and CS talent and succession.

Primary responsibilities include:

• Builds strong, trusted relationships with North America Customer Service leadership team, striking a delicate balance between consulting, advising and being a team member.
• Demonstrates strong leadership capabilities and ethics representing the HR organization regardless of reporting relationship
• Strong strategic engagement with NAM CS in areas of leadership coaching, consultation, guidance on people management, organization design, engagement, talent development and workforce planning.
• Proactively work in partnership with head of Labor Relations regarding contract administration, grievance investigations, pre-arbitration settlement, and contract negotiations

• Coach, lead & develop indirect reports on broad HR topics such as talent development and succession planning, organizational changes, investigations & ER complaint mitigation, positive employee relations, management coaching, compensation programs, roll-out of global & country HR COE initiatives.
• Lead all culture & engagement initiatives that support the business in its innovation and growth objectives.
• Proactive collaboration with leadership teams to understand the business objectives, challenges, opportunities and facilitate HR solutions and people strategies to address those challenges.
• HR Site leadership in Cary as needed, including engagement & guidance with EH&S, Executive sponsor to One-Community and support ERG teams, as needed.
• Collaborate with peer HR managers through cross team HR Talent development, project work, best practices, & trends and deliver impactful results.
• Ability to travel as needed

The successful candidate will possess:

• Ten (10) plus years of broad HR experience in areas such as business partner, total rewards, employee relations, performance management, workforce strategy, talent management, organizational development and labor relations.
• Experience with applicable human resources-related federal regulations, labor relations and the law governing collective bargaining and employment
• Strong decision making and judgement, oral and written communication and business acumen skills, to drive initiatives that improve organizational performance
• Demonstrated positive interpersonal skills with the ability to adjust style as needed to develop effective relationships with all levels of leadership, employees, and peers locally and virtually
• Strong change management skills demonstrated through prior work experience
• The ability to influence; establish and maintain effective relationships and gain reputation as trusted advisor and business partner.
• The proven ability to work in highly matrixed organization preferably in a global environment.
• Ability to lead multiple projects and participate on multiple project teams
• BS/BA in related discipline required, advanced degree / SHRM Certifications a plus.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.