Head Of Global Professional Services AOS (US Remote) - Remote Eligible

Head Of Global Professional Services

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In the area of Project Management, the position leads a focused global function or a regional business function through balancing strategic and tactical considerations. Functional or business tactics need to be defined, while considering and anticipating the underlying strategic requirements, but also its limitations. Positions at this level define function- or business-specific strategies, policies and guidelines, globally or regionally valid for the assigned area.

The Head of Global Professional Services will lead the strategic direction, delivery, and execution of professional services across the organization. This individual will work closely with regional teams to establish and implement best practices, partner with education and applications teams to ensure alignment with customer needs and oversee large-scale engagements to achieve key performance indicators (KPIs). This position will serve as a key leader in driving operational excellence, customer satisfaction, and organizational growth.

Key Responsibilities:

• Strategic Leadership
• Regional Collaboration
• Engagement Oversight
• Partnership with Education and Applications Teams
• Operational Excellence
• Leadership and Team Development

Qualifications:

• Proven experience in a senior leadership role within professional services, consulting, or related functions.
• Demonstrated success in partnering with regional teams to develop and implement scalable best practices.
• Strong expertise in managing large-scale customer engagements, with a track record of achieving KPIs.
• Exceptional collaboration and communication skills, with the ability to influence and align cross-functional stakeholders.
• Experience working closely with education and applications teams to drive alignment and customer success.
• Strategic thinker with strong analytical skills, capable of balancing long-term vision with tactical execution.
• Experience in medical devices/healthcare; experience in Radiation Oncology preferred.
• Bachelor's degree in a relevant field; advanced degree preferred.

Key Competencies:

• Leadership and team development
• Strategic and analytical thinking
• Customer focus and relationship management
• Operational excellence and execution
• Collaboration and partnership

Location: Flexible, with travel required to support regional teams and customer engagements as needed.

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