Customer Services Support Operator (after Hours) - Remote Eligible

Customer Service Coordinator

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

Your Role:

• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources; you are the decision maker, coordinating with field management and displaying strong influencing & collaborative skills.

Your Expertise:

• A Bachelor's degree or equivalent experience
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel
• Knowledge of SAP is preferred but not required
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• You have good presentation skills in the customer environment and you show team orientation, communication skills and customer orientation
• Experience in medical device or healthcare preferred

Requirements:

• Initial 4-5 weeks onsite, required for training & onboarding
• 15% travel annually for continuous training & education
• Reliable internet capabilities
• While position is REMOTE, hours of operation for these roles require working 2nd shifts on East Coast Schedule and require working an assigned schedule: Tuesday- Saturday 13:00- 22:00 (1:00pm-10:00pm)

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.