Customer Services Coordinator - Northeast

Pioneering Breakthroughs In Healthcare

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your Role

You own the end-to-end planning for the allocation and deployment of field resources in a highly dynamic environment. You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. You own customer communications end-to-end for all service events. You navigate complex discussions with customers when scheduling appointments. You manage and apply prioritization logic that aligns with customer commitments. You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills. You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments. You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Your Expertise

A Bachelor's degree or equivalent experience. Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook). Knowledge of SAP is preferred but not required. Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences. Ability to support complex projects and determine the critical path to improve timely performance is essential. The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues. Strong organizational and time management skills with exceptional attention to detail is required. The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity. Self-starter, self-motivated, high level of initiative, embraces an ownership culture. Customer facing experience is preferred. Experience in medical device or healthcare environment preferred.

Location: Cary, NC - Hybrid

Hours of Operation: 0700 to 1800; Shifts start at 7:00am, 7:30am, 8:00am & 8:30am.

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

A successful candidate must be able to work with controlled technology in accordance with US export control law when required. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

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To find out more about Siemens Healthineers businesses, please visit our company page.

The annual base pay for this position is: Min $54,200 - Max $81,300. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

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