Customer Service Engineer - Columbia, SC

Customer Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer, and you will join our Ultrasound Service team based in the greater Columbia, SC area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Your Role:

• Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.
• Work with Regional Service Director to achieve individual goals and targets for the region.
• Ensure all work and equipment adhere to all state and federal regulatory requirements.
• Required to submit any documentation required to remain in compliance with serviceable repairs.
• Maintaining a clean driving record in compliance with company fleet vehicle policies.

Your Expertise:

• Maintenance of electronic equipment, either in or out of a healthcare environment.
• Experience with MS Office applications, e.g., Word, PowerPoint, Excel, and Outlook.
• Desire to work with our latest technology and learn about new software and hardware solutions.
• Passion to deliver customer centric solutions.
• Ability to work independently with minimum supervision, a self-starter and manage own schedule.
• Flexibility to travel for day-to-day work and required company training.

Required Skills, Education and Experience for this position:

• Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Expertise in troubleshooting, diagnosing, and solving complex technical issues.
• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event.
• Must be able to be compliant with hospital credentialing requirements.
• Ability to work professionally with all levels of hospital organization staff.
• Excellent organizational, time management, written and verbal communication skills.
• Ability to travel regionally >75% of the time.
• Ability to function within and support a team environment and build strong working relationships.
• Problem-solving skills, ability to evaluate situation and prioritize factors in decision making.