Customer Service Engineer 2 - Megalab - Clifton NJ (3rd Shift)

Customer Service Engineer II

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Service Area – Clifton, NJ

Shift Requirements after onboarding/training for this role: M-F, 11:00 PM – 08:00 AM

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for:

• You will be servicing Diagnostic Equipment at the MegaLab location in Clifton, NJ. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Medical Solution instrumentation at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role:

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of hand tools and service test and diagnostic equipment (Multimeter), with the ability to work both individually and in an established team setting.
• Proficiency with productivity suites MS Office: Outlook, Teams, Word, Excel. Ability to train and be proficient in all necessary internal applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 3+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.