Customer Support Associate (deutsch Und Niederländisch) (m/w/d)

Customer Support Specialist:in (Deutsch Und Niederländisch) (M/W/D)

We are looking for an experienced Customer Support Specialist:in (Deutsch Und Niederländisch) (M/W/D), who will join our dynamic team. The ideal candidate is responsible for providing outstanding customer service and seamless support for our customers using our POS and E-Commerce software solutions. This role requires a strong background in customer service, a good understanding of IT, and knowledge in the area of online hardware and networks.

Main Tasks:

• Customer Support: Main contact point for customer inquiries and problems, maintaining strong relationships and ensuring customer satisfaction
• Technical Support: Providing technical support for our POS and E-Commerce software, solving technical issues, and guiding customers in using our products
• Coordination: Coordinating with internal teams, including product, development, sales, and IT, to ensure all customer inquiries and issues are handled efficiently
• Training: Developing and conducting training programs for customers to ensure they are able to use our software solutions effectively
• Documentation: Creating and maintaining comprehensive documentation, including user manuals, FAQs, and support tickets
• Problem Solving: Identifying potential problems and risks in the use of our products and developing strategies to quickly resolve them
• Feedback: Collecting and forwarding customer feedback and feature requests to the product team to continuously improve our software solutions
• Continuous Improvement: Constantly evaluating and improving support processes to increase efficiency and customer experience

Qualifications:

• Experience: At least 3 years of experience in customer service, preferably in the software or IT industry
• Technical Skills: Good understanding of IT infrastructure, online hardware, and networks. Experience with POS and E-Commerce systems is highly desirable
• Communication: Excellent verbal and written communication skills, ability to convey complex technical concepts to non-technical stakeholders
• Problem Solving Skills: Strong analytical and problem-solving abilities, proactive approach to identifying and solving problems
• Customer Orientation: Proven ability to manage and exceed customer requirements, with a focus on delivering exceptional services
• Time Management: Ability to efficiently manage multiple tasks and priorities
• Teamwork: Ability to collaborate within a cross-functional team to find the best solutions for our customers
• Languages: Native German proficiency preferred, fluent English and Dutch (B2-C1)

Perks & Benefits

A Recipe For Success: We are 11 years old this year and known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field.

Add Ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.

High-Quality Work Equipment: You will receive top-quality equipment to successfully carry out your work. In the office, you can expect modern devices and ample space for pleasant interactions with the SIDES team.

Hungry For Growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles, promote an open feedback culture, and offer targeted training opportunities to help you grow individually and as a team.

Perks:

• Corporate benefits, access to multiple employee discounts
• Discount on a gym membership
• E-learning opportunities
• Mental health app setup: InstaHelp
• Snacks and drinks in the office

Baking A Positive Workplace: You will experience a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).

If this sounds like what you are looking for, we are excited to hear from you. Please send us your detailed resume including salary expectations and earliest possible start date.