Customer Service Manager

Customer Services Manager

At Sibelco, we advance life through materials. For over 150 years, we've been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we're proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

At Sibelco, we believe building a successful career is a two-way journey. We're looking for individuals who share our values and vision, just as much as you're seeking a company that aligns with your aspirations. Together, we can shape the future.

We are seeking a dynamic and experienced Customer Services Manager to lead our Customer Service team within the cluster. This role is pivotal in delivering best-in-class customer and logistics service, driving operational excellence, and ensuring customer satisfaction through strategic process implementation.

As a Customer Services Manager, your responsibilities will include but are not limited to:

• Lead and manage the cluster's Customer Service team, fostering a culture of performance, development, and engagement.
• Implement and oversee customer experience standards while coaching and developing talent within the Customer Services team.
• Drive continuous improvement in service delivery through collaboration with Sales, Supply Chain, and Production teams.

What you bring to the table:

• Bachelor's degree in Business Administration, Economics, Logistics, or related field.
• Minimum 5 years of experience in customer services or logistics in an international environment.
• At least 2 years of experience in people management.
• Proficiency in English (verbal and written); additional languages are a plus.

Benefits

• Medical Insurance
• Prescription Drug Benefits
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness Insurance
• 401(k) Retirement Savings Plan

Sibelco is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sibelco is more than a workplace—it's a community that encourages growth, innovation, and collaboration. Here's what you can look forward to when you join our team:

• Meet Our People: Careers
• Learn About Our Recruitment Process: Learn More
• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Submit your application in the Apply option.