Technical Process Engineer

Healthcare It Service Management Professional

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This position will serve as a member of a highly skilled team of IT professionals located in Varian's office, chartered with the remote management and monitoring of Varian's On-Premises and Cloud-hosted Managed Service Infrastructure. The candidate will be responsible for the efficient and effective execution of all ITSM (IT Service Management) practices, including Event Management, Incident Management, Customer Requests, Change Control, Problem Management, and Continuous Improvement.

Job Description: • Formal studies and/or certification in the field of Information Technology • 3-8 years of experience in a Network Operations Center (NOC) environment • Strong troubleshooting skills across a variety of technologies. • Superior written, oral, and presentation skills. • Strong Analytical skills with attention to detail • Embody a "Whatever it takes" attitude toward Customer Satisfaction and Delight • Shift Work Schedule Required • Strong knowledge of the ITIL Framework

Specific technical experience in the following technologies:

Strong skills in performing troubleshooting of environments like MS SQL databases and Citrix Virtual Apps and Desktops Experience with PowerShell or a similar scripting tool Experience with securing both online and on-premises infrastructures Prior experience analyzing or responding to security events and incidents Assist with reviewing, deploying, and implementing security monitoring tools Continuously improves security, compliance, and availability Implement and monitor security measures for the protection of computer systems, networks, and information Identifies opportunities and executes plans to improve workflow and understands and quantifies the business impacts of those improvements for communication to management. Responds to information security-related questions and inquiries using established information security tools and procedures Experience within the medical or healthcare field Certifications: Azure, Citrix, VMWare, ITIL or Network + (Add on advantage) Experience with a ticketing tool Ability to lead and mentor others Experience with remote monitoring technologies (ex., Dynatrace, SolarWinds, Azure Monitoring). Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws. Meet customer-specific credentialing requirements, which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN), Criminal background checks, drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training Estimated up to 5 % Travel for training

Responsibilities include, but are not limited to:

• Performance and Security Event Management
• Knowledge of network technologies (protocols, design concepts, access control)
• Knowledge of security technologies (encryption, data protection, design, privilege access, etc.)
• Incident Management (including participation in Major Incident Management if/as needed)
• Monitoring systems for escalated issues.
• Report to proper teams and drive process/product issues to resolution
• Incident Management process for partners and products from third parties
• Problem & Root Cause Analysis
• Change Management
• Continuous Improvement
• Drive Problem Management/Root Cause Analysis and continual improvement of products and processes
• Proactively communicate & collaborate with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.)
• * Ensure Configuration Items (CIs) are identified, accounted for, reported, verified, and audited
• * Manage and support necessary application & database with help of the developers
• * Monitor, measure, report, and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
• * Define an end-to-end provisioning process facilitating automation wherever possible
• * Enforce the information security procedures & compliance across IT systems & services