IT Support Specialist

IT Support Specialist

We are seeking a dependable and well-rounded IT Support Specialist to support both corporate office and warehouse technology operations. This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems. The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms.

Key Responsibilities:

• Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues.
• Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools.
• Manage device inventory and lifecycle using SnipeIT, Miradore, Mosyle, and SimpleMDM.
• Support user access and identity management through Okta.
• Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Collaborate with remote teams to ensure timely resolution of issues and support requests.
• Assist in onboarding and offboarding processes, including device setup and account provisioning.
• Work closely with the IT team to escalate and resolve complex technical problems.
• Collaborate with remote network engineers to diagnose and resolve site-specific network issues.
• Diagnose, troubleshoot, and resolve issues affecting local workstations, printers, and mobile devices.

Qualifications:

• 2–4 years of IT support experience in a mixed warehouse and corporate environment.
• Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom.
• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.
• Familiarity with asset tracking tools (e.g., SnipeIT) and identity management systems (e.g., Okta).
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently on-site and prioritize support tasks effectively.

Note: This job description outlines the general scope of responsibilities and required skills. Additional duties and project involvement may be assigned based on evolving business and IT needs.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.