Director Of Strategy & Operations

Director Of Strategy & Operations

The Director Of Strategy & Operations Is A Force-Multiplier For ShipMonk's Executive Team. You'll Translate Company Strategy Into Clear Roadmaps, Orchestrate Cross-Functional Execution (Ops, Product/Engineering, Finance, Sales, Cx), And Drive Continuous Improvement Across The Business. This Role Blends Strategic Planning, Program Leadership, Analytics, And Hands-On Operational Excellence.

What You'll Do

• Strategic Planning & Okrs
• Lead Annual/Quarterly Planning Cycles, Define Company And Departmental Okrs, And Run The Operating Cadence (Qbrs, Mbrs, Weekly Exec Reviews).
• Program & Portfolio Management
• Stand Up And Run Mission-Critical, Cross-Functional Initiatives (E.G., New Site Launches, Network Optimization, Slas, Cost-To-Serve Programs, New Product Rollouts).
• Build Program Kpis And Governance To Ensure On-Time, On-Budget Delivery.
• Bizops Excellence
• Partner With Departmental Resources To Stand Up And Iterate On Internal Bizops Processes (Product Gtm, Support Flow, At-Risk Management, Etc), Ensuring Proper Governance Structure, Process, And Tooling To Streamline
• Data & Insights
• Partner With Data/Analytics To Design Executive And Departmental Dashboards That Provide Actionable Insights
• Drive Root-Cause Analysis And Corrective Action For Service Exceptions, Such As Merchant Complaints Or Missed Performance Metrics
• Customer & Commercial Support
• Directly Support Merchants As Needed, Leaning In As A Subject Matter Expert On Shipmonk Strategy And Continuous Improvement For Customer Qbrs Or Sales Prospects
• Org Enablement
• Design An Effective Organizational Structure That Streamlines Strategy Into Program And Project Execution
• Scale A Small Existing Team By Continuing To Prove Outsized Value

What You'll Bring

• 7+ Years In Strategy/Ops Roles Within 3PL, E-Commerce Fulfillment, Logistics, Operations, Or Top-Tier Consulting With Deep Operator Exposure.
• Demonstrated Success Leading Cross-Functional Programs From 0→1 And 1→N In A Fast-Scaling Environment.
• Advanced Analytical Ability (Excel/Sheets, Sql Or Bi Familiarity), And Comfort Working With Imperfect Data To Make Decisions.
• Executive Communication: Clear Narratives, Structured Problem Solving, And Stakeholder Management From Floor To Boardroom.
• People Leadership: Hiring, Coaching, And Developing Talent.

Shipmonk Is An Equal Opportunity Employer. We Value Diversity And Do Not Discriminate On The Basis Of Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Marital Status, Veteran Status, Or Disability Status.