Area Manager, Fulfillment Operations

Area Manager, Fulfillment Operations

As a member of the ShipBob team, you will...

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.

Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Title: Area Manager, Fulfillment Operations (Transportation Focus)

Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555

Shift: 6:00 am-4:30 pm, Monday-Friday

Role Description: We are seeking an energetic and experienced Area Manager to further support our transportation expansion. In this role you will be responsible for overseeing the day-to-day operations and relations for all local primary transportation services in and around the Fort Worth, TX market. Duties and responsibilities will follow: Dedicated freight runs, pick-up and drop off of packages to our final mile carrier partners, while supporting internal operations around receiving and stowing. ShipBob's goal is to provide a cost-effective transportation solution that maximizes driver/trailer utilization, enhances on-time pickup/deliveries, while exceeding our overarching productivity and merchant expectations. As a vital member of our team, you'll be responsible for interacting with delivery drivers and local dispatch (both freight and final mile), sales, transportation management, and multiple shift warehouse personnel. This role reports to the Director, Sort Center Operations. The backup for this role is the Director, Sort Center Operations.

What You'll Do:

• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
• Monitor and manage daily delivery schedules, optimize routes, and address any disruptions or delays.
• Work with a network of local and national carriers to ensure timely and cost-effective transportation solutions.
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.
• Enforce all safety regulations and procedures within the transportation area to ensure a smooth and safe workflow.
• Oversee yard operations, including tracking inbound (IB) and outbound (OB) trailers to maintain organized logistics.
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Final Mile Sort Center
  • In support of transportation management, monitor forecasted volumes to ensure sufficient daily carrier pick-up / drop off capacity.
  • Leverage dedicated freight capacity, route and manage local final mile direct inject runs.
  • Ensure all carrier pick-ups from the West Coast ShipBob Sort Center and drop-offs at local final mile carrier sort centers meet critical injection times so that packages make sort as expected.
  • Report on time pick-up and/or on time drop offs relative to carrier acceptance scans to track performance and make adjustments to route and/or carrier scheduled pick-up times when needed.
  • Escalate carrier performance issues to Carrier Managers.
• Investigate and resolve operational issues, conduct root cause analysis, and implement corrective actions to prevent future occurrences.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Work closely with departments such as receiving, shipping, and warehouse management to coordinate logistics and address concerns.
• Review and approve associate timecards daily.
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
• Responsible for the selection, approval, and ongoing oversight of third-party transportation providers to ensure product safety, legality, and quality during distribution. Develops and enforces contracts and performance monitoring systems aligned with regulatory and merchant requirements. Collaborates with site and safety teams to address non-conformances and ensure corrective actions are implemented.
• Additional duties and responsibilities as necessary.

What You'll Bring to the Table:

• 1+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• 2-3 years' broad experience in Transportation, experience with final mile carriers and routing.
• Knowledge of proper loading techniques; cubic measurement and space utilization techniques; forms, terminology, and information.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, and PowerBI.
• Understanding of DOT and TDR Regulations.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays as well as extended shift support as required throughout peak season.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United