Sr. Manager - Services Presales - Servicenow - Remote Eligible

Sr. Manager ServiceNow Presales

We are seeking an experienced and dynamic Sr. Manager to lead our ServiceNow presales practice. This role will be responsible for developing and executing a strategic vision for the practice, ensuring alignment with organizational goals, driving revenue growth, and delivering exceptional client outcomes. The ideal candidate will combine deep enterprise service management platform experience with strong leadership, business development, and operational management skills. This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Practice Leadership

  • Develop and implement the strategic vision and roadmap for the ServiceNow Services presales practice

  • Establish and grow ServiceNow offerings in collaboration with ServiceNow delivery leadership, sales, and operations

  • Stay ahead of emerging trends in the Enterprise Service Management ecosystem to position the practice as an industry leader

• Business Growth

  • Build and execute go-to-market strategies in collaboration with sales, marketing, and delivery teams

  • Drive revenue growth by developing client relationships, identifying new opportunities, and expanding existing accounts

• Team Leadership

  • Recruit, mentor, and manage a high-performing team of solution architects, focused on generating dynamic and outcome-oriented ServiceNow service engagements

  • Foster a culture of collaboration, continuous learning, and excellence within the practice

  • Oversee resource planning and utilization to ensure optimal delivery capacity

• Client Delivery

  • Oversee the successful advisory and development of complex ServiceNow solutions, ensuring high levels of client satisfaction

  • Collaborate with cross-functional teams to ensure alignment between sales, delivery, and technical teams

  • Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement

  • Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives

  • Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings

  • Collaborate with SHI Stakeholder partner teams to create synergistic service solutions

  • Educate, enable, and empower SHI technical sales teams, including front line sellers, customer success managers, and cloud adoption specialists to ensure a unified approach to service delivery and client engagement

  • Contribute to practice development by identifying areas for growth and leading innovation initiatives

  • Create and maintain practice standards and practices, ensuring the delivery of high-quality services

  • Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention

  • Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology

Behaviors and Competencies

• Adaptability

• Business Acumen

• Change Management

• Collaboration

• Communication

• Continuous Improvement

• Customer-Centric Mindset

• Leadership

• Problem-Solving

• Strategic Thinking

Skill Level Requirements

• Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert

• The capability to design and implement long-term human resources initiatives that align with the overall business strategy, driving organizational success through effective workforce planning and development. - Expert

• The skill of securely handling sensitive data, ensuring privacy and compliance with data protection regulations. - Expert

• Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert

Other Requirements

• Completed Bachelor's Degree in a related field or related relevant experience

• 3-5 years of experience in Consulting and/or Services Sales team is required

• 7+ years of technical experience with increasing responsibility

• 7+ years of experience designing, implementing, and integrating technology and ESM solutions

• 7+ years of experience working with and migrating technology solutions

• Ability to travel 20%

The base salary range for this position is $150,000 - $190,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $200,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.