Sr. Director - Microsoft Services - Remote Eligible

Senior Director – Microsoft Services

The Senior Director – Microsoft Services will lead and develop SHI's Modern Work, Azure, Data & AI services practice, driving innovation and delivering exceptional solutions to our enterprise clients. This role encompasses managing professional services technical groups, and a robust services delivery partner ecosystem. You will lead a team of Managers and Directors, ensuring the successful design, implementation, and management of Microsoft platforms.

Strategic Leadership & Practice Development:

• Develop and execute a strategic vision for the Microsoft Services practice, focusing on innovative technologies and solutions.
• Establish and maintain best practices for Microsoft platform and infrastructure implementation.
• Drive continuous improvement initiatives to optimize service delivery and enhance customer satisfaction.
• Lead the development of service offerings related to modern workplace, Azure cloud, AI, and data platforms.

Team Leadership & Development:

• Build, lead, and mentor high-performing teams of technical professionals, including engineers and architects.
• Provide coaching and professional development opportunities to enhance the technical expertise and leadership skills of team members.
• Ensure the team maintains a deep understanding of industry trends and emerging technologies.

Customer Engagement & Solution Delivery:

• Act as a trusted advisor to clients, understanding their business needs and translating them into comprehensive technical solutions.
• Oversee the successful execution of complex projects, ensuring adherence to timelines, budgets, and quality standards.
• Drive the development of compelling proposals and presentations that articulate the value of SHI's services.
• Ensure a world-class customer experience through proactive communication, responsiveness, and technical excellence.

Technical Expertise & Collaboration:

• Maintain a strong understanding of Microsoft's enterprise technology portfolio.
• Collaborate with Microsoft to drive joint solutions and initiatives.
• Work closely with sales, presales, and other internal teams to ensure alignment and effective service delivery.
• Ensure that the team is trained and certified on the latest relevant technologies.

Business Development & Revenue Growth:

• Drive the growth of professional services revenue by identifying and pursuing new business opportunities.
• Manage pipeline development and resource utilization to maximize profitability.
• Develop and maintain strong relationships with key clients and partners.
• Ensure that the team is able to properly scope and deliver on complex projects.

Behaviors and Competencies:

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion.
• Analytical Thinking: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.
• Negotiation: Can lead strategic negotiations, inspire others to develop negotiation skills, and foster a culture of constructive dialogue and compromise.
• Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• Emotional Intelligence: Can lead others in managing emotions, use emotional intelligence to enhance organizational health and success, and implement strategies to improve overall emotional intelligence in the workplace.
• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Detail-Oriented: Can foster a culture of detail orientation, inspiring others to maintain high standards of accuracy and completeness in their work.
• Organization: Can design and implement efficient organizational structures and processes, mentor others in organizational skills, and lead by example in maintaining high standards of organization.
• Follow-Through: Can lead complex projects, inspire others to follow through on their commitments, and foster a culture of accountability and reliability.

Skill Level Requirements:

• Proficiency in providing expert knowledge and guidance on a specific area, ensuring accurate information and effective solutions are delivered to stakeholders - Expert
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels - Expert
• Ability to recognize and create value in uncertain and unstructured situations through innovative thinking and strategic vision - Expert
• Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects - Expert

Other Requirements:

• Minimum 10+ years of experience in a leadership role within a technology services organization, with a focus on Microsoft solutions.
• Deep understanding of enterprise technology platforms including Exchange Online, Entra ID, SharePoint Online, Windows 365, and Azure infrastructure.
• Proven track record of successfully leading and growing technical services teams.
• Experience working with enterprise clients and managing complex projects.
• Strong understanding of RTO and RPO as it relates to disaster recovery.
• Experience with data platforms & AI applications.
• Experience with infrastructure as code.
• Previous experience with IT management or technical sales management.
• Ability to travel to SHI, Partner, and Customer Events.
• Ability to travel 25%.

The estimated annual pay range for this position is $250,000 - $350,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status