Operations Admin - Inside Sales

Inside Sales Operations Admin

The Inside Sales Operations Admin is responsible for assisting and supporting the team and customers by processing overflow work from the sales team. The Admin will learn and carry out a variety of process driven tasks that include, but are not limited to, managing communications, placing orders, working in business application software, and fielding requests. This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office location.

Role Description

• Assisting with Customer Relationship Management (CRM) data consistency
• Requesting information from vendors, such as invoices, pricing and order status
• Processing overflow work from the sales team or operations, such as placing orders, working on Renewal opportunities, creating parts for AX
• Order entry, receiving and responding to e-mails and collecting order status
• Regular engagement with Inside Sales, Partner teams and Vendors

Skill Level Requirements

• Ability to absorb new knowledge on a daily basis
• Ability to multi-task and complete projects in an expeditious and comprehensive manor
• Ability to clearly communicate and effectively work well with others
• Ability to understand tools: MySHI, AX, BI, CRM, SharePoint and quoting
• Exceptional written and verbal communication skills
• Strong time management and organization skills
• Desire to learn more new skills
• Ability to understand and work in the following applications/platforms: Office: specifically Word, Excel, and Outlook

Preferred Qualifications/Skills

• Some college preferred
• Customer service and/or customer facing experience
• Well rounded working knowledge of SHI's tools: MySHI, AX, BI, CRM, SharePoint, and quoting
• Proficiency in the following applications/platforms: Office: specifically Word, Excel, PowerPoint, and Outlook
• Windows OS experience is a plus

Other Requirements:

The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status