Inside Sales Manager - International

Inside Sales Manager

SHI has an exciting opportunity available as an Inside Sales Manager in the International Sales Support Department. The manager will manage approximately 10-15 ISAM's within commercial account sets. The Inside Sales Manager will report to the Director - Inside Sales. This position is required to report to the SHI Milton Keynes office as determined by SHI management.

Role Description:

• Provide support and guidance to the International Sales Team
• Assist in the development of World Class Support policies that promote good customer relations
• Ensure ISAMs are providing World Class Support
• Supervise and coordinate daily activities of ISAMs
• Arrange and schedule necessary training for ISAMs
• Monitor and review employee performance
• Address personnel issues and staffing needs
• Working in conjunction with global team to develop, implement, and monitor customer specific procedures
• Investigate and resolve non-routine customer requests
• Operational point of contact for customer and vendor operational requirements
• Overseeing and maintaining customer specific information and procedures
• Point of contact for customer and/or Account Executive escalations

Behaviors and Competencies:

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
• Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.
• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

Skill Level Requirements:

• Well-rounded working job knowledge of hardware/software/licensing products
• Ability to clearly communicate ideas and effectively work well with employees
• Possess an upbeat and enthusiastic attitude about an opportunity to grow an SHI market segment with great potential
• Ability to discipline behavior that is unacceptable by SHI's policies/standards
• Ability to provide leadership and an example to employees of being an outstanding IAM and SHI employee
• Exhibit high level of confidentiality with employees and management
• Ability to clearly define roles and responsibilities, establish short-and long-term goals, use open and supportive communication, and collaboratively solving problems
• Ability to make good decisions using analysis, wisdom, experience, and judgment
• Ability to motivate team by setting a mission then turning it into clear, specific and measurable incremental goals

Other Requirements:

• Experienced in Leading an Inside Sales Team
• GCSE/NVQ Equivalent
• Customer Service Experience
• Understanding of the industry and business strategy and direction, value proposition and capabilities
• Excellent operational knowledge of the Microsoft Office Suite

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.