Front Services Manager

Front Services Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Valet and Front Office team are the heart of every single one of our hotels. It's the team who first greets guests when they step onto property at 1 Hotel Hanalei Bay, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

We're currently seeking an impossibly charismatic Front Services Manager at 1 Hotel Hanalei Bay. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

• Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office/ Valet supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About you... Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation. Prior experience in a quality luxury hotel brand.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$88,000 annually + incentive bonus

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.