Customer Service Representative

Customer Service Representative

We are looking for a proactive and customer-focused Customer Service Representative in Vaggeryd to manage customer orders from receipt through delivery and act as a key liaison between Sales, Customers, and Finance.

Responsibilities

• Receive and process customer orders via email and phone
• Enter and manage orders in the ERP system, including complex and export orders
• Check stock availability and confirm reliable delivery dates
• Communicate order status, delays, and changes to customers
• Manage delivery documentation (delivery notes, CMR) and coordinate with carriers
• Maintain and update customer master data, pricing, discounts, and documentation
• Support claims, credit notes, and customer inquiries
• Send technical documentation, safety data sheets, and catalogues
• Support onboarding and training of new Customer Service team members

Qualifications

• Secondary education required; Customer Service qualification preferred
• Experience in Customer Service and ERP systems is an advantage
• Strong Microsoft Office skills (Word, Excel)
• Highly organized, autonomous, and customer-oriented
• Able to work under pressure in a fast-paced environment
• Team player, flexible, and open to change
• Advanced proficiency in English and Swedish language (written & spoken)

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Job Info

• Job Identification 2608143
• Job Category Customer Service
• Posting Date 04/02/2026, 03:01 PM
• Locations SWE Vaggeryd Plant
• Employment Category Full-time regular