Customer Service Delivery Driver

Job Title

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

The individual selected for this role will be expected to work at Store #5145, located at: 21795 N. Shangri-La Drive, Suite G Lexington Park MD 20653 and may be expected to work in surrounding stores in a 5 mile radius.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Load, transport, and deliver items to customers in a safe, timely manner

Assist with loading and unloading items from vehicles

Maintain the store vehicle and alert the supervisor to repair and servicing needs

Adhere to assigned routes and following time schedules

Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle

Prepare reports and other documents relating to deliveries

Operate equipment and machines, such as cars, trucks, forklifts, etc.

Qualifications

Minimum Requirements:

Must be at least 21 years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED

Have at least one (1) year experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint related products

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish