Customer Service Branch Associate I - Automotive Finishes

Branch Associate

The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing, and color matching equipment, as needed.

The individual selected for this role will be expected to work at Automotive Branch #9133 located at 18761 N Frederick Avenue, Gaithersburg, MD 20879.

This is a part-time position. The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, military leave, and any leave required by federal, state, or local law.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)

Load and unload products from deliveries

Operate and maintain warehouse vehicles and equipment

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Process sales transactions accurately and consistent with policies and procedures

Deliver products to the customer in a safe and timely manner

Communicate and cooperate with supervisors and coworkers

Keep a clean and safe working environment and optimize space utilization

Follow quality service standards and comply with procedures, rules, and regulations

Ensure that the stockroom is organized

Operate tinting, mixing, and color matching equipment, as needed

Comply with inventory control procedures and assist with bi-annual inventory review

Qualifications

Minimum Requirements

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications

Have at least a High School diploma or GED

Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)

Have at least one (1) year of work experience in customer service, retail, or sales

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits, and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills, and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible