Salesforce Administrator

Salesforce Administrator

We are seeking a detail-oriented and proactive Salesforce Administrator to support and enhance our Salesforce environment. The Salesforce Administrator will play a key role in ensuring our users receive excellent support while also driving efficiency and scalability in our Salesforce platform.

This hybrid role will require presence at a Shepard hub office on a regular basis and is only open to candidates living within 45 miles of a hub location. This position is split between 50% support responsibilities (e.g., user assistance, troubleshooting, and case resolution) and 50% system administration/enhancement (e.g., configuration, automation, reporting, and process improvement).

Support (50%)

• Act as the first point of contact for Salesforce-related issues, providing timely and effective resolution.
• Manager and prioritize incoming support requests, ensuring service-level agreements (SLAs) are met.
• Troubleshoot system errors, data issues, and user access problems.
• Provide hands-on training and guidance to users on Salesforce functionality and best practices.
• Create and maintain knowledge base articles and training resources to empower end users.
• Collaborate with IT and business teams to escalate issues requiring development or vendor support.

Administration and Enhancements (50%)

• Perform standard Salesforce administration tasks, including user setup, role management, permissions, and security settings.
• Configure and maintain objects, fields, workflows, page layouts, record types, and validation rules.
• Develop and maintain reports and dashboards to support business decision-making.
• Work with business stakeholders to gather requirements and translate them into Salesforce solutions.
• Support release management, including testing, documentation, and deployment of new features.
• Partner with vendors and internal teams to ensure system stability and scalability.
• Maintain data integrity through regular audits, de-duplication, and updates.
• Communicates the strategy for Salesforce applications companywide.