Glo Fiber Supervisor Retail Customer Service

Retail Customer Service Supervisor

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

Are you passionate about coaching and guiding a team towards excellence? Shentel has a Retail Customer Service Supervisor opportunity for you to take a hands-on approach to personally influence and positively impact the success of our business.

The Retail Customer Service Supervisor will develop strategies to drive performance, maintain the needs of our existing customers, and increase company profitability. You will maintain the retail locations to the highest standards and will foster a collaborative and positive environment. You will be given the tools to motivate and coach your team to meet and exceed goals while maintaining operational excellence.

You Bring to the Table

• The passion to mentor and guide the development of your team to consistently exceed goals
• The flexibility to work with both internal and external customers
• The resourcefulness to research solutions to obstacles and challenges and to coordinate with varying departments on their resolution
• The awareness to use your time effectively to ensure retail expectations are met daily
• The business acumen to effectively and professionally manage change in a fast-paced environment
• The capability to deliver concise and timely communication
• The commitment to recruiting and developing employees who share your vision and passion for results

You Worked Hard For

• A two-year degree or equivalent experience
• Two years of leadership experience preferred
• Your reputation as a successful leader and customer service professional

How We Reward You

• Competitive salary including incentive bonus
• Company vehicle with gas card
• Medical, dental, and vision insurance with a company contribution toward the cost
• Generous 401(k) – up to 8% - to help you in the future
• Up to 3 weeks of PTO and up to 8 paid holidays

What Are You Waiting For? Come Join The Team That's Leading The Way In Broadband And Telecommunications Services!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.