Customer Service Rep

Customer Service Representative – Haulers

$16.66/hour

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing:

This position will be assisting customers and agents over the phone with payments, billing questions and changes made to personal auto policies. It performs various clerical duties to include data entry and identifies opportunities to improve the customer service experience, processes and communication.

What We're Looking For:

• Proficient computer skills, including knowledge of Microsoft Office: Outlook, Excel, and Word.
• Ability to take the lead and guide customers/agents to a resolution in a calm and assuring manner.
• Exhibits great problem-solving skills and the ability to multi task in a fast-paced environment.
• Excellent listening, communication and organizational skills as well as strong computer skills.
• Insurance and customer service experience is a plus.
• Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

If interested, please apply by:

07/10/2025