AHR 3 - Residential Coordinator (mon - fri, 4pm - 12am)

Residential Coordinator

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute:

• Ensure the safe functioning of the shelter and maintain a safe environment for clients.
• Monitor all calls and inquiries while maintaining confidentiality at all times.
• Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter
• Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress
• Accompany clients to court and various other appointments to support client goals
• Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.
• Maintain the dignity and confidentiality of all clients during service delivery
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
• Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
• Assist with administration of medication delivery and security
• Participate in staff meetings and staff trainings as directed by supervisor
• Ensure compliance with all agency policies and best practices
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.)
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other duties as assigned