AHR 1 - Case Manager

Case Manager

The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim's needs and goals and respecting client self-determination.

How you will contribute:

• Provide crisis intervention and develop an individualized safety plan
• Assist victims in filing for protective orders and completing affidavits
• Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews)
• Perform assessment of client's physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas
• Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties
• Coordinate children's services including education and daycare, programming and counseling
• Meet with assigned clients regularly and provide intensive case management and advocacy services
• Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice
• Completely and accurately report client information into identified program data systems
• Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
• Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
• Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter
• Collaborate with Resource Coordinator's to ensure comprehensive client driven service delivery.
• Advocate for clients and complete referrals to meet client needs.
• Ensure that Artemis House staff are aware of clients' needs by completing daily documentation and communicating client updates to all staff
• Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
• Listen effectively, delivers effective written and oral communication.
• Maintain familiarity with agency and program emergency procedures
• Participate in staff meetings and trainings as directed by supervisor
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals
• Ensure compliance with all agency policies
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment