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Seller Customer Service - Team Lead
Lead seller support team to optimize order issue resolution processes
Brazil
Junior
yesterday
Shein
A global online retailer specializing in affordable and trendy fashion apparel and accessories for women, men, and children.
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Job Responsibilities
Responsabilities:
1. Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through instant messaging, etc. to solve problems accurately and assign responsibilities;
2. Take proactive measures to handle and follow up on local sellers' abnormal orders, ensuring the team achieves work objectives;
3. Analyze the needs of local sellers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.
Job Requirements
Qualifications:
1. Bachelor's degree or above. High school graduates must have at least 1 year of experience in logistics or customer service;
2. Strong comprehension and service abilities;
3. Good teamwork and collaboration skills;
About Shein
A global online retailer specializing in affordable and trendy fashion apparel and accessories for women, men, and children.