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Temporary Office Associate – Technical System Support
Assist internal users with troubleshooting IT system issues and improve support efficiency
Burlington, North Carolina, United States
3 weeks ago
Sheetz
A family-owned chain of convenience stores and coffee shops, offering fast food, gasoline, and a variety of convenience items.
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First Shift Technical Support
Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.
Responsibilities:
- Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
- For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
- Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
- Identify technical support trends which require immediate attention.
Qualifications:
Education: High School/GED required
Experience: No experience required.
Licenses/Certifications: None
Tools & Equipment: General Office Equipment
Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Temporary Office Associate – Technical System Support
Burlington, North Carolina, United States
Support
About Sheetz
A family-owned chain of convenience stores and coffee shops, offering fast food, gasoline, and a variety of convenience items.