Technical Support Representative Ii/iii (flooring Installation) - Remote Eligible

Technical Support Representative II/III (Flooring Installation)

Shaw Industries is looking for a Technical Support Representative III for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Responsibilities

• Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments. Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.
• Ability to support sales reps with projects providing technical support on product, installation, and performance.
• Support business on job starts.
• Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer. Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly.
• Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
• Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
• Support training efforts, and sales events with customers and sales associates on product and installation methods.
• Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries. Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.
• Planning and supervising test installations; assist R & D and corporate quality in development of new products.
• Where possible identify and recommend local resources capable of assisting the field service effort.
• Must be able to schedule travel and coordinate appointments with customers, etc.
• Follow Shaw Travel and Departmental procedures and be a good steward of resources.

Qualifications

• High School diploma or GED.
• Must have a minimum of 5 years of Commercial Flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
• Sheet goods, heat welding, and flash coving experience are a plus*
• Carpet installation experience and/or professional certifications are a plus*
• Must have adequate public speaking, teaching, and training skills. Have the ability to interact with a broad range of audiences, both verbally and written, to include customers, installers, sales personnel, general contractors, etc.
• Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary.
• Must be self-motivated, have good organizational and time management skills.
• Must be adaptable and willing to accommodate sudden changes in schedule.
• Must be able to travel by car and air unassisted.
• Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
• Must be able to lift and carry up to 100 pounds.
• Must be able to determine pattern repeats, color variations, and shade variations.

Required Competencies

• Build Trusting Relationships
• Coach and Support
• Influence Others
• Deliver Compelling Communication
• Demonstrate Good Judgement

Shaw Employee Benefits Include:

• Health, Dental, and Vision Insurance
• Health Savings Account
• Shaw Family Health and Dental Centers*
• Behavioral and Mental Health Support
• Paid Time Off
• Bereavement and Holiday Pay
• Paid Parental Leave and Leave of Absence Pay
• Employee Discounts
• Wellness Incentive Program
• Career Development & Education Assistance
• 401 (k) Retirement Savings Plan
• Disability & Life Insurance
• Financial and Retirement Planning
• Medical & Social Security Assistance
• And more

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.