Operations Administrator

Operations Administrator

We're looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You'll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish.

You'll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you're someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.

This is a fulltime role Monday to Friday based on site at our facility in Rainham Essex.

What You'll Do

• Manage the full administration of customer orders from placement through to invoicing
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs
• Work towards established Service Level Agreements and ROI targets
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
• Maintain accurate records, files, and documentation (both electronic and hard copy)
• Provide administrative support for internal requests and operational activities

What We Are Looking For

• Manage the full administration of customer orders from placement through to invoicing
• Review and analyse data to confirm requirements and coordinate with internal teams to meet customer needs
• Handle customer queries via phone and email in a professional and timely manner
• Work towards established Service Level Agreements and ROI targets
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
• Maintain accurate electronic and hardcopy records and documentation
• Provide administrative support for internal requests and operational activities

What We Are Offering

• Competitive salary package plus bonus potential
• Pension
• Private healthcare and dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment