ROI Medical Records Support Specialist - Remote - Remote Eligible

ROI Support Specialist

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

The ROI Support Specialist aids the medical records line of business in triaging flagged requests requiring additional support to adhere to all applicable laws and company standards. This includes scenarios such as data input errors, failure to comply with required laws or company standards, obtaining additional documentation, and expediting delivery of high priority requests.

Essential Functions:

• Review requests for records and the documents sent in response.
• Data entry of essential information for release.
• Evaluate requests utilizing established quality control workflows.
• Communicate with partnering departments to answer questions and resolve issues with requests.
• Research and resolve workflow and record issues quickly to ensure timely delivery.
• Identify and escalate critical and important issues to leads, managers, or directors in a timely manner.
• Maintain queue turnaround time of one business day.
• Meet established individual production and quality goals.
• Support other queues, primarily in Central Operations, as shifting needs of the business require.
• Support training of other colleagues as needed.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Specific Skills/Attributes:

• Ability to work in a fast-paced, production-oriented environment.
• Ability to work well in a small team environment, work independently and be productive with little supervision.
• High level of reliability, productivity, and professionalism.
• Excellent communication skills with a professional and respectful manner.
• Superior attention to detail skills.

Qualifications:

• Minimum of 2 years' experience in medical records or related experience preferred.
• Basic computer literacy and previous experience with Microsoft tools such as Outlook, Word, and Excel.
• Previous training in HIPAA laws and regulations.
• Minimum typing speed of 40 words per minute.
• Required to pass an industry related course and exam within six months of hire.

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.