Guest Service Agent - Hilton VBO

Guest Service Agent – Hilton Virginia Beach Oceanfront

Position Overview

Job Title: Guest Service Agent

Location: 3001 Atlantic Ave

Availability: Open to work various shifts (must include weekends and holidays)

Work Environment: Oceanfront hotel right on the boardwalk

Summary: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Job Functions:

• Greeting, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payments and makes change for guests.
• Confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Make restaurant, transportation or entertainment reservations for guests if requested
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicate effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Take the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels and restaurants
• Performs other related duties as required.

Qualifications:

We Live by Our "TOP" Values:

T – TEAM UP: Collaborate, support others, and stay golden

O – OWN IT: Take pride, stay accountable, and never stop learning

P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We're looking for team players who embody these values every day.

• High school diploma, GED certification
• Experience in a hotel or related field preferred.
• Must have basic reading, writing, and math skills.
• 1-2 years of hotel front desk or night auditor experience preferred
• Customer Service Skills required.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Brand systems knowledge preferred

Why Work with Us?

Competitive Pay

Go Hilton Travel Discounts for team members & eligible family

Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more

$100 Referral Bonus after your referral completes 90 days

Work with an oceanfront view in a fun, fast-paced restaurant

Note: This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401K do not apply unless otherwise specified.

About Shamin Hotels:

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Learn more at

Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.