Workplace Service Engineer

Workplace Service Engineer

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97,000 employees, we work together to create a better, safer, and more interconnected world.

Job Description

As a Workplace Engineer, you will be a key member of the Corporate Workplace and Collaboration team, tasked with defining and evolving the global modern workplace for our employees. You will serve as the team expert in Microsoft Workspace suite and collaborate closely with IT specialists to evaluate, design, and implement collaboration solutions that meet business needs and leverage the latest features and technologies. Additionally, you will ensure standardization and optimization of corporate services in the workplace domain and manage key stakeholder demands.

Key responsibilities:

• Act as the subject matter expert for Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
• Design and deliver complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
• Support the Mergers and Acquisitions team on integration strategy.
• Serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
• Execute non-standard service requests and complex operational tasks as needed.
• Document best practices, knowledge bases, and operations manuals for operational teams.
• Work with external service providers such as Microsoft, Google, and Accenture.
• Maintain up-to-date knowledge of relevant technologies.

Qualifications

The ideal candidate will have a strong background in IT with specific expertise in collaboration tools and workplace technologies.

Education:

• Degree in computer science or a related field
• Microsoft Certifications are an advantage.
• Fluent in English

Experience:

• At least 3 years of technical experience with Microsoft 365
• Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
• Advanced PowerShell scripting and knowledge of Microsoft Graph.

Skills:

• Strong project coordination and escalation management skills.
• Proficiency in working with ITSM tools such as ServiceNow.
• Ability to coach, influence stakeholders, and deliver presentations.
• Strong technical writing skills.
• Collaborative and enjoys sharing knowledge with others.
• Motivated to learn and take initiative.

Additional Information

Opportunity to work with a global leader in inspection, verification, testing, and certification. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for professional growth and development. Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.