Softline _ Key Account Manager

Softline Key Account Manager

SGS is the world's leading inspection, verification, testing, and certification company. We are recognized as the global benchmark for quality and integrity. With more than 90,000 employees, we operate a network of more than 2,000 offices and laboratories around the world.

Our core services can be divided into four categories:

• Inspection: our comprehensive range of world-leading inspection and verification services, such as checking the condition and weight of traded goods at transshipment, help you to control quantity and quality, and meet all relevant regulatory requirements across different regions and markets.
• Testing: our global network of testing facilities, staffed by knowledgeable and experienced personnel, enable you to reduce risks, shorten time to market and test the quality, safety and performance of your products against relevant health, safety and regulatory standards.
• Certification: we enable you to demonstrate that your products, processes, systems or services are compliant with either national or international standards and regulations or customer defined standards, through certification.
• Verification: we ensure that products and services comply with global standards and local regulations. Combining global coverage with local knowledge, unrivalled experience and expertise in virtually every industry, SGS covers the entire supply chain from raw materials to final consumption.

Inspection: Agriculture & Food Automotive Aviation Chemical Construction Consumer Goods & Retail Energy Finance Industrial Manufacturing Life Sciences Logistics Mining Oil & Gas Public Sector

Job Description

- Deliver outstanding customer service.

- Maintain accessible, transparent, complete and detailed customer information files.

- Coach & monitor activity of local Key Account Management team to achieve team target.

- Cooperate with Sales team to achieve revenue target.

- Be a key contact, closed follow-up request & develop relationship with local buying offices.

- Exchange information with RKAM/GKAM to gain market share/ open new approval.

- Develop new services from global programs to Vietnam market.

- Propose strategic planning for business development to SBU/ BU.

- Keeps close contact with GKAM or RKAM to understand progress or time frame of KA program

- Keeps close connection with KA local representative office or its key sourcing agent to introduce our capability

- Monitoring & summarizing financial performance of the account and keep local managers and RKAM or GKAM updated

- Monitoring & following up with any quality issues, client complaint

- Organizes vendor seminar to introduce KA requests and get sales leads

- Supports sales staff approaching individual vendor; LKAM can also directly host key vendor

- Monitors project status especially during initial kick off stage to make sure no problem happens in quotation, TAT (turn-around-time), etc

- Transfers update of KA (client testing protocol, pricing, special reporting format, test request form and other documents) from GKAM or RKAM to relevant teams.

- Develop new services from global programs to Vietnam market.

- Coach & monitor activity of local Key Account Management team to achieve team target.

- Do weekly/ monthly report as requested. Propose strategic planning for business development to SBU/ BU.

- Other task as assignment

Qualifications

- University level or higher

- From 05 year- experience in related products or services

- Proficient in English