Operations Coordinator

Operations Coordinator

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

We are looking for a detail-oriented Operations Coordinator to join our team and manage day-to-day inspection coordination, client communication, and field operations.

The Operations Coordinator is responsible for end-to-end coordination and communication with clients, terminals, agents, and laboratories to ensure efficient execution of Q+Q (Quantity & Quality) inspection activities. This role involves thorough job assignment, compliance monitoring, document verification, and performance reporting in line with SGS and international standards.

• Operate in strict adherence to the SGS Code of Integrity and QHSE policies.
• Review nomination orders and assess operational feasibility, including site limitations, safety, and compliance.
• Communicate effectively with clients and provide timely confirmations, updates, and notifications of deviations or abnormalities.
• Assign field inspectors with clear instructions and ensure understanding of job scope.
• Oversee field operations to ensure full compliance with SGS SOPs, safety protocols, and international standards.
• Investigate and report any inspection-related irregularities or non-conformances.
• Review and verify field documents before submission to clients.
• Coordinate with admin for timely report preparation and invoicing.
• Monitor inspector performance and provide feedback to line managers.
• Support training and skill development of field staff.
• Ensure equipment calibration records are maintained and updated.
• Participate in client meetings and provide quotations where required.
• Ensure proper housekeeping and safety across operational storage and disposal areas.
• Conduct risk assessments as needed and intervene in unsafe practices.

Qualifications

• Graduate with minimum 2 years of experience in OGC inspection activities
• High School Certificate with 5+ years of relevant experience and IFIA certification
• Solid knowledge of Q+Q inspection procedures and industry standards
• Hands-on field inspection experience in Oil, Gas & Chemical (OGC) operations
• Strong computer proficiency
• Excellent coordination and communication skills with clients and all levels of internal teams
• Ability to handle multiple tasks efficiently and prioritize responsibilities

Additional Requirements

• Strong ethical foundation and commitment to compliance
• Proactive problem-solving and decision-making capabilities
• Capable of working in dynamic and time-sensitive environments
• Willingness to attend client sites and operational areas when needed

Additional Information

• Career development and training opportunities
• A collaborative, supportive work culture
• The opportunity to work with a global industry leader