IT LIMS Support Technician

IT LIMS Support Technician

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:

Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.

Provide 2nd & 3rd level application support for the application.

Advanced Troubleshooting & Incident Management

• Investigate and resolve escalated issues.
• Perform root cause analysis and implement corrective actions.
• Debug Java code and analyze application logs to identify problems.

Application Monitoring & Optimization

• Monitor application health using tools such as Grafana
• Configure alerts and dashboards to proactively detect and address anomalies.
• Analyze application performance and recommend improvements.

Bug Fixing & Code Support

• Collaborate with development teams to implement permanent solutions.
• Bug fixing code and support on the deployments in collaboration with IT Delivery
• Develop functionality enhancements including lab instrument / device connections (CSV mapping)

Deployment & Release Support

• Assist in application deployments and release validation.
• Conduct post-deployment checks and ensure system stability.
• DevOps following SGS procedures

Documentation & Knowledge Management

• Maintain detailed documentation of support procedures and known issues.
• Share technical knowledge within support teams to reduce future escalations.

Cross-Team Collaboration

• Work closely with other teams and business stakeholders.
• Provide timely updates and communication during incidents and outages.

Qualifications

• Graduate Level of studies and/or Post-Secondary Education in Computer Science, Engineering or related subject
• Minimum of 1 - 2 years similar working experience
• Experience in application support & bug fixing
• Experience with Relational Databases (e.g. SQL Server, Oracle PL/SQL)
• Experience in related support tools (e.g. Service Now)
• Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs, web services, XML/JSON)
• Experience in system maintenance, configuration management, and basic scripting for SQL
• Familiarity with change control, incident management, and documentation standards in regulated environments.
• Knowledge of Labvantage LIMS (Laboratory Information Management System)
• Understanding of laboratory workflows and data management processes.
• Experience with GIT projects' repository
• Knowledge of Java/ Groovy / Jasper patterns
• Good understanding of the Application Lifecycle Management
• Used to work in an international environment

Required Skills

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams
• Organized and structured
• Team worker
• Analytic and problem solving oriented
• Focused on delivering
• Able to work under pressure and respect deadlines.
• Good level of English (verbal and written)

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• Flexible schedule and hybrid model.
• SGS university and Campus for continuous learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us:

At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.