[haiphong] Customer Service Supervisor - Food Lab
SGS
Haiphong Customer Service Supervisor - Food Lab
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Overall management and accountability on the performance of the CS Team
Organize the resources to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/dispatch, test reports, invoicing, debt collection, etc.)
Instruct and assign jobs to subordinate staffs and supervise/review their performance Train and evaluate to newcomers
Coordinate with Sales Team to approach clients for generating revenue/profit
Responsible for debt collection
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management's approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to Customer Service manager
QHSE compliance Other tasks assigned by Customer Service manager
Qualifications
University graduated
English level C or equivalent
Strong leadership and communication skills, problem solving skills
Work under pressure
At least 2 years in customer services