Customer Service Administrator

Customer Service Administrator

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality, and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity, and reliability.

SGS's C&P (Consumer and Products) services help businesses ensure product safety, quality, and compliance through testing, inspection, certification, and auditing—covering everything from manufacturing to distribution across various consumer goods sectors.

Job Description

Location: Manchester Job Type: Full-Time Monday - Friday 9am - 5pm Salary: Competitive, based on experience

This is a fantastic opportunity to join a supportive and dynamic team where you'll have hands-on experience across a variety of business operations. You will be at the heart of ensuring the smooth and professional functioning of the Manchester site, with opportunities to contribute meaningfully to operational efficiency and customer satisfaction.

About the Role

We are looking for a proactive and organized Customer Service Administrator to join our Manchester site. This vital role will provide comprehensive administrative support across multiple functions, including customer service, financial processing, technical report coordination, and general office administration. You will play a key role in maintaining high standards of customer service while ensuring that technical staff can focus on their core responsibilities.

Main Responsibilities

• Manage daily customer enquiries and provide excellent customer service.
• Process technical reports, register orders, prepare quotations and invoices.
• Assist in sample breakdown/cutting operations and ensure timely mailing.
• Liaise with Finance on invoicing queries, debt reduction and account setup.
• Maintain and monitor Purchase Order tracking systems.
• Coordinate subcontracting of test samples and ensure turnaround times are met.
• Organise courier collections and dispatches in line with customer needs.
• Maintain accurate filing systems to support operational and quality standards.
• Monitor office supplies and ensure stock levels meet site requirements.
• Support reception duties.

Qualifications

What We're Looking For

Skills & Competencies

• Strong multitasking and organizational abilities.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and meet deadlines.
• Collaborative team player with a customer-first mindset.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Experience

Essential:

• Experience working in a busy, fast-paced office environment.
• Comfortable using Microsoft Office and office systems.

Desirable:

• Experience in customer-facing roles.
• Previous exposure to invoicing, or financial data entry.

Qualifications

Desirable:

• GCSEs (or equivalent) in English and Maths.

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.