Customer Service Associate/executive

Customer Service Associate/Executive

SGS is the world's leading inspection, verification, testing, and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

We are 100% committed to helping you reach your full potential. Be the professional you want to be with SGS. Be 100% you.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation, and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner

Qualifications

• High Diploma or above in any subjects
• 2-4 years' experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative

Additional Information

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle Bus Service
• Employee Assistance Program (EAP)
• Staff Activities

Interested parties please send your full resume with expected salary and date available

(Data received will be kept confidential and used for processing application only.)