Client Service Technician

Client Service Technician

Ensures that all client samples are handled, received, entered into the LIMS system with appropriate testing assigned and retained in accordance with Company Policy

Receives, records and inputs into LIMS all pertinent information regarding client samples

Facilitates the expedient release of samples to Operations for analysis

Monitors client sample submission and identifies new sample matrices or testing profiles

Maintains records of all sample handling and data input upon receipt

Identifies sample discrepancies and communicates as required

Provides client COAs or partial COAs as required

Receives supply shipments and records any inaccuracies in the Vendor Deviation Log

Maintains and tracks sample retain

Responsible for retrieving, logging, and recording sample retests

Verifies receipt and shipping of all brokered samples and completes required documentation

Ensures the Quality Management System is maintained in accordance with ISO 17025 standards

EDUCATION AND EXPERIENCE

High school degree and 0-2 years' experience in a related field Required

Effective problem prevention and problem-solving skills Required

Written and verbal communication skills necessary to cross multiple disciplines Required

Experience with Microsoft Word and Excel Required

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.