Underwriting Administrative Services Support

Underwriting Admin Services Support

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope: Location: Regina - 100% in office

Number of positions: Multiple Positions

Term: 10 months

Close Date: August 22, 2025

General Accountability: The Underwriting Admin Services Support is responsible for the administration and data processing for SGI CANADA Underwriting areas. The work performed focusses on processing and triaging incoming broker transactions. The position is responsible for ensuring accurate data entry and workflow processing while focusing on variety of administrative responsibilities.

Key Accountabilities:

• Triages revisions, quotes, new applications, cancelations, and renewal requests to the appropriate underwriting teams.
• Administers data entry of quotes/new applications, customer and broker information into GIS creating WIP transactions for the underwriting areas while ensuring all corporate records are attached.
• Updates and maintains quote registry used by commercial underwriting teams in multiple jurisdictions.
• Administers and issues Commercial lines decline quote requests to the brokers
• Administers incoming and outgoing broker mail – submission requests and correspondence, broker cheques

Administration of Commercial Auto Driver Program:

• Acts as the primary contact for brokers who are looking to amend 'drivers' on Saskatchewan Commercial Auto policies
• Uses third party reports (CGI Insurance Information Services) to analyze new driver candidates.
• Calculates premium and provides quotes to brokers on new driver requests/amendments.
• Amends Commercial Auto policies in GIS as per broker requests
• Issues policy revisions in GIS to be sent to brokers

Administration of Commercial Portal:

• Acts as the primary contact for brokers who are submitting Commercial requests for bound quotes, referrals, and payment.
• Processes data entry and verification of the Commercial bound quotes submitted through the Commercial Portal into the GIS system formulating the customer cover page policy documents and applicable riders.
• Amends Commercial bound quote requests from brokers
• Issues new Commercial documents to be sent to the broker and customer.

Administration of Registered Letters for SGI CANADA Division:

• Corresponds with underwriters on policy cancellation requests
• Updates GIS policy with Canada Post tracking and registered letter information.
• Issues all outgoing customer and lean holder correspondence based on GIS policy information
• Ensures inventory levels for pre-printed secured government and generic registered envelopes are available

Customer Policy Assembly Function:

• Assembles customer policy cover pages for all jurisdictions (ON, AB, BC, MB and SK)
• Ensures inventory levels for cover page policy booklets are available for assembly
• Sort and deliver 'Special handling' documents to underwriters.

High Performance Team & Culture:

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety, and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge & Skills:

• Skill in telephone etiquette e.g., answering phones, handling the call, listening, professionalism and terminology.
• Skill in proofreading documents for accuracy.
• Knowledge of arithmetic computations.
• Skill in using Microsoft Products (e.g., Word, Excel etc.).
• Knowledge of Underwriting procedures.

Education & Certifications:

• Grade 12 diploma/GED certificate.

Experience:

• 6 months - 1 year of experience in an administrative or customer service role.

Behavioural Competencies:

• Leader Level 1- Applies (Self)
• Accountability - Takes Responsibility and Looks for Opportunities
• Business Acumen - Understands Business Fundamentals and Organizational Goals
• Change Agility - Changes When Required
• Leadership - Demonstrates Personal Leadership

Pay Range: $45,042.00 - $53,609.00