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Client Services Specialist - Remote Eligible
Analyze customer problems and provide solutions efficiently to enhance customer experience.
Remote
Mid-Level
4 months ago
✨ About The Role
- Serve as the primary point of contact for customers, providing best-in-class customer service experience
- Analyze customer problems, provide solutions in a timely manner, and anticipate unstated needs
- Communicate with customers directly to identify potential fraud and assist with client onboarding
- Work efficiently as part of a team, documenting request outcomes for accurate tracking and analysis
- Develop and maintain positive customer relations, coordinating with other departments to handle customer requests appropriately and in a timely manner
⚡ Requirements
- Experience in providing customer service through phone, email, and chat for at least 2 years
- Strong communication skills, both oral and written, with the ability to collaborate with cross-functional teams
- Organized and detail-oriented individual with problem-solving skills
- Ability to work in the Eastern Time Zone
- Knowledge or experience with AML compliance regulations is a plus
Client Services Specialist - Remote Eligible
Remote
Support
Job is no longer active
About SFOX
Crypto-currency trading platform.