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Client Services Specialist - Remote Eligible

Analyze customer problems and provide solutions efficiently to enhance customer experience.
3 weeks ago

✨ About The Role

- Serve as the primary point of contact for customers, providing best-in-class customer service experience - Analyze customer problems, provide solutions in a timely manner, and anticipate unstated needs - Communicate with customers directly to identify potential fraud and assist with client onboarding - Work efficiently as part of a team, documenting request outcomes for accurate tracking and analysis - Develop and maintain positive customer relations, coordinating with other departments to handle customer requests appropriately and in a timely manner
- Experience in providing customer service through phone, email, and chat for at least 2 years - Strong communication skills, both oral and written, with the ability to collaborate with cross-functional teams - Organized and detail-oriented individual with problem-solving skills - Ability to work in the Eastern Time Zone - Knowledge or experience with AML compliance regulations is a plus
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Client Services Specialist - Remote Eligible
About SFOX
Crypto-currency trading platform.